Even the highest quality products may experience issues with hardware or software from time to time – this is when Topcon Technical Support is on hand to help.
Topcon offers a range of service options to ensure your equipment is fully supported throughout its lifetime.
TopCare options include:
|Comprehensive Cover||This contract covers your instrument for call-outs to your location, spare parts, and labour, to ensure that your instrument remains fully functional. Priority is given to customers with a TopCare Contract, providing a maximum response time of 48 hours to provide a solution and free loan instruments to cover repairs (subject to availability). This contract does not include an annual service visit.|
|Planned Preventative Maintenance (PPM) Contract||An annual service visit to clean, service, calibrate, check electrical safety and equipment functionality to ensure the integrity of your instrument.|
|Remote Support Contract *||With this option, Topcon can connect to your PC or server via the internet to diagnose and resolve any software issues.|
|Remote Backup *||On a daily basis we can back-up your ‘i-Base’ data, OCT data and any other software to a secure off-site location, giving you peace of mind that all your data is safe.|
|Non-contract Breakdown cover||Topcon can provide ad-hoc support by telephone, remote connection to your PC or an engineer visit to site, to resolve the problem you are experiencing. Each of the services will be individually charged at the standard rate.|
*Please note: To enable remote support, your PC must have the ability to connect to the internet.
CONTACT US TODAY to find out which of the TopCare Support Package options is best for you.