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Conlons Upgrade to Topcon PMS


Newbury, UK, 7th October 2013.

Conlons, the largest independent group based in the North West, have begun the process of upgrading their practice management system to the i-Clarity system, from Topcon.

For the last fourteen years they have been using the FOCUS practice management system, but were aware that it was coming to the end of its life and started looking for a replacement approximately 18 months ago.  They conducted a thorough review of the market, and invited all the major vendors to present; and after a lengthy selection process settled on i-Clarity, the comprehensive practice management system from Topcon.

 i-Clarity is based on industry standard SQL Server database technology, and all of Conlons branches will be connected to a single central database  via standard broadband internet connections. Because of the way the system has been implemented, this provides excellent performance, and also resilience in the event of broadband failure. The system is totally comprehensive, and caters for every aspect of practice management, from booking appointments to stock, purchase order processing and clinical records.

 “We were already highly computerised when we started looking at alternatives” commented John Welsby, MD of Conlons, “so whatever we chose had to be state of the art to exceed what we’re already used to. Not only is i-Clarity set to enhance every aspect of our operation, enabling us to provide better patient service, and greater staff satisfaction; we will also be able to use all the data from our previous system as well, making the transition from the old to the new relatively painless.”

 The system was first installed in the flagship store in Liverpool City Centre, on July 1st. Just half a day was spent familiarising staff with the new system then it was ‘Keep Calm and Carry On’! In fact, sales at the Liverpool store in the first month of operation were considerably ahead of the same period last year – a striking testimony to the user friendliness and compatibility of the new system.

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